What's new? 7

• Switching to the new FreeConferencePro - What is different?
• Caller Display
• Why is my FreeConferencePro number changing?
• New FreeConferencePro Subscriptions
• How do I subscribe to the Recording Add-On?

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Troubleshooting General 17

• I'm Having Difficulty Joining a Call From My Browser
• Participants can't see and/or hear me
• Browser permission errors
• Difficulties Using VoIP Services Such as Skype or Vonage
• I Get a Firewall Warning

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Troubleshooting Audio 3

• I'm Hearing an Echo or Feedback on the Conference
• I'm Hearing a Constant Beep or Blaring Signal During the Conference
• No Audio on my iPhone or iPad App

Video Conferencing 8

• How Do I Start My Video Conference?
• What Equipment Do I Need For Video Conferencing?
• Switching between Gallery and Speaker view
• What is 'Active Speaker' and How Does It Work?
• Using Live Caption in Chrome

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Screen Sharing & File Sharing 11

• How do I Share My Screen During a Meeting
• Using your 'Drive' and Content Library
• How Can I Invite Participants To My Screen Sharing Session
• How Do I Share A Downloadable File?
• How Do I Exit My Screen Sharing Session?

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FAQs 11

• How Do I Schedule A Meeting?
• How Do I Start An On Demand Conference Right Now?
• How Do I Start a Video or Web Conference Call?
• How Do I Record My Conference?
• How can I Manage my call Online?

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Tools + Tips 5

• Online Moderator Controls
• Security and Privacy
• Telephone Conference Controls
• How To Successfully Host a Large or Event Sized Conference
• Checklist For Your Conferences

Scheduling Conferences 5

• How Do I Edit My Scheduled Conference?
• How Do I Cancel A Scheduled Conference?
• How Do I Set Up A Recurring Conference?
• Do I Have To Schedule In Order To Start My Conference?
• Using Your Account with Calendly

After Your Conference 3

• Where to find your recordings
• Post Conference Summaries
• How do I access, view and search transcriptions?

Features 14

• Caller display
• Searching your Online Dashboard
• PIN-less Entry and SMS Notifications
• Waiting Room
• Address Book

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Settings 9

• How Can I Change My Access Code?
• How Do I Change My Moderator PIN?
• How Do I Change My Contact Details?
• How Do I Change My Password?
• How Do I Change The Time Zone?

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Admin Basics 4

• Adding Hosts
• Editing and Deleting Hosts
• How to Access the Admin Portal
• How do add a custom greeting

Design 2

• Selecting a Theme and Colors
• Adding or changing your company logo and icon

Billing and Subscriptions 6

• Subscription Details
• Host Accounts
• Company Address
• Payment Method
• Address

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Reporting 6

• Accessing and Viewing Reports
• Definition: Call Usage Charges and Call Detail Records
• Reports and Invoices
• Meeting Summary Records
• Departments

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