How can we help you today?
Enter your search term here...
Submit new ticket
New support ticket
Check ticket status
Switching to the new FreeConferencePro - What is different?
Why is my FreeConferencePro number changing?
New FreeConferencePro Subscriptions
How do I subscribe to the Recording Add-On?
View all 7
I'm Having Difficulty Joining a Call From My Browser
Participants can't see and/or hear me
Browser permission errors
Difficulties Using VoIP Services Such as Skype or Vonage
I Get a Firewall Warning
View all 18
I'm Hearing an Echo or Feedback on the Conference
I'm Hearing a Constant Beep or Blaring Signal During the Conference
No Audio on my iPhone or iPad App
How Do I Start My Video Conference?
What Equipment Do I Need For Video Conferencing?
What is 'Active Speaker' and How Does It Work?
Using Live Caption in Chrome
Sharing your Video and Desktop at the same time
View all 10
Screen Sharing & File Sharing
How do I Share My Screen During a Meeting
Using your 'Drive' and Content Library
How Can I Invite Participants To My Screen Sharing Session
How Do I Share A Downloadable File?
How Do I Exit My Screen Sharing Session?
View all 11
FAQs + Tools + Tips
How Do I Schedule A Meeting?
How Do I Start An On Demand Conference Right Now?
How Do I Start a Video or Web Conference Call?
How Do I Record My Conference?
How can I Manage my call Online?
View all 11
Tools + Tips
Online Moderator Controls
Security and Privacy
Telephone Conference Controls
How To Successfully Host a Large or Event Sized Conference
Checklist For Your Conferences
Scheduling + Summaries
How Do I Edit My Scheduled Conference?
How Do I Cancel A Scheduled Conference?
How Do I Set Up A Recurring Conference?
Do I Have To Schedule In Order To Start My Conference?
Using Your Account with Calendly
After Your Conference
Where to find your recordings
Post Conference Summaries
How do I access, view and search transcriptions?
Settings and Features
Searching your Online Dashboard
PIN-less Entry and SMS Notifications
View all 15
How Can I Change My Access Code?
How Do I Change My Moderator PIN?
How Do I Change My Contact Details?
How Do I Change My Password?
How Do I Change The Time Zone?
View all 9
Editing and Deleting Hosts
How to Access the Admin Portal
How do add a custom greeting
Selecting a Theme and Colors
Adding or changing your company logo and icon
Billing and Subscriptions
View all 7
Accessing and Viewing Reports
Definition: Call Usage Charges and Call Detail Records
Reports and Invoices
Meeting Summary Records
View all 6